Privacy and Use of Information Policy

Keeping your data secure is of paramount importance to our company. The following are our security policies and terms:

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Instituto Felipe Amaya, hereinafter “Instituto Felipe Amaya”, makes available to its customers its website www.felipeamaya.com, which becomes a resource to facilitate access to the products and services of the company. The terms and conditions of use are as follows:

  • Through the web page, “Instituto Felipe Amaya” makes known the portfolio of products and services, their conditions, characteristics and the requirements to access them.
  • The data and information contained in this site are exclusively an informative tool to learn about the procedures and surgeries performed at the institute, the results obtained in different patients and their testimonials.
  • This information does not constitute a firm offer or demand for procedures or surgeries.
  • The transmission, transfer, reformation, publication, reproduction, distribution, sale, lease or commercialization of the information contained therein without prior authorization from “Instituto Felipe Amaya” is prohibited.
  • The interpretation and use of the data is the sole responsibility of the user of the site.

“Instituto Felipe Amaya” reserves the right to modify or delete the contents of the website without prior notice. The informative content is developed by “Instituto Felipe Amaya” or an authorized third party, without compromising the opinions of the company, its advertisers or linked sites.

“Instituto Felipe Amaya” does not guarantee permanent and uninterrupted access to the website and assumes no responsibility for Internet connection problems, lack of availability or continuity of operation. Furthermore, it is not responsible for any other situation that affects access to the channel.

 

  • “Instituto Felipe Amaya” provides access to other Internet sites through links, as a value-added service. Any transaction that the user carries out with the linked sites will be under his own responsibility.
  • The linked sites are not under the control of “Instituto Felipe Amaya” and “Instituto Felipe Amaya” is not responsible for the contents of any linked site or any transmission received from a linked site.

The user acknowledges that the content of the page, as well as the products and services presented therein, are protected by copyright, trademarks, patents and other intellectual property rights. The user agrees not to publish, retransmit or commercialize, in whole or in part, the information contained in the page without the authorization of “Instituto Felipe Amaya”.
The user may make copies of the content for personal use only, provided that he/she keeps the copyright notices intact and cites the source.

Instituto Felipe Amaya (hereinafter, “Instituto Felipe Amaya”) respects and values your right to privacy. As such, we are committed to protecting the personal information we collect and process in accordance with applicable law, including Law 1581 of 2012 and Decree 1377 of 2013 of the Republic of Colombia, as well as any complementary data protection regulations.

These policies explain how we collect, use, protect and share your information, as well as the rights you have as a data subject.

  • We use your information to contact you in a personalized way. In addition, we may send you information of interest by e-mail, unless you tell us otherwise at registration.
  • “Instituto Felipe Amaya” may occasionally combine information received through various means with other records to promote relevant products and services.
  • If you wish to unsubscribe from our e-mails, you can contact us at info@felipeamaya.com to proceed with the removal of your data from our mailing lists.

We collect personal information through our website and other communication channels. The information may include, but is not limited to:

  • Identification data (name, surname, identity document).
  • Contact information (e-mail, telephone, address).
  • Medical and health information provided on a voluntary basis.
  • Photographs and videos shared by the user.

We use this information to:

  • Provide products and services.
  • Respond to inquiries and requests.
  • To carry out administrative and commercial transactions.
  • Send information of interest and promotions related to our services.

Legal basis for processing: We process your personal data based on your consent, the fulfillment of legal obligations and the execution of contracts.

 Data Subject Rights

As the owner of the personal data, you have the following rights:

  • Access: Request confirmation of whether we are processing your personal data and access to them.
  • Updating and rectification: Request the correction of inaccurate or incomplete data.
  • Revocation of consent: Withdraw your consent at any time, when the processing is based on it.
  • Deletion: Request deletion of your data when applicable.
  • Opposition: Oppose the processing of your data for legitimate reasons.

To exercise your rights, please contact us at info@felipeamaya.com.

“Instituto Felipe Amaya” uses cookies to enhance your website experience. Cookies are small text files that are placed on your browser to save your preferences. Cookies cannot collect your personal information unless you provide it voluntarily, such as by registering for our services. You can manage cookies through your browser settings. Some cookies are essential to the operation of the website; however, others can be disabled.

The information and photos sent are received exclusively by Dr. Felipe Amaya and his team of patient coordinators, and are used only to guide patients about the surgical procedures performed. This information is never shared with third parties or used for advertising purposes without the prior authorization of each patient. We have implemented reasonable technical, administrative and physical measures to protect personal data against unauthorized access, loss, alteration and misuse. These measures include data encryption, access controls and secure storage. Despite our measures, we cannot guarantee absolute security due to the nature of the Internet. We do not share, sell or rent your personal data to third parties, except in the following cases:

When necessary for the provision of contracted services (e.g., technology service providers that are subject to confidentiality agreements).

  • Compliance with legal obligations or judicial requirements.
  • With your express consent for specific purposes.
  • In case of international data transfers, we guarantee compliance with the applicable regulations and the adequate level of protection in the receiving country.

We retain personal data for the time necessary to fulfill the purposes described, unless a longer retention period is required or permitted by law.

We reserve the right to update these policies at any time. Modifications will be posted on our website, indicating the date of the last update.

We encourage you to periodically review these policies to stay informed about how we are protecting your information.

The privacy policies and conditions of access and use of the site are governed by the laws of Colombia. Any conflict related to their interpretation, use, scope or termination shall be submitted to the judges and courts of Colombia.

If you have questions about our privacy policies or wish to exercise your rights, you may contact us at:

  • E-mail: info@felipeamaya.com
  • Physical address: Av 9 #116-20 office 220

We are committed to addressing your concerns and protecting your personal information.